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Privacy Policy

The Free House is a UK-based trader, and we take reasonable care to comply with the General Data Protection Regulation.

This Privacy Policy describes how and when we collect and use information you provide to us when you make a purchase, contact us, or otherwise use our services through,, eBay, or

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy, eBay, and PayPal, or any third party services you access through Etsy, eBay, or PayPal.

We will never disclose, rent, or sell any of the information you provide to us, unless required or permitted to do so by law. The information we collect may include your name, postal address, email address, telephone number, and any purchase history.


When you make a purchase, we use the information you provide only to fulfil that order, and communicate with you about its delivery.

We may also retain information about your purchase if necessary to comply with legal obligations, such as tax law.

Data Retention

We retain your personal information only for as long as necessary to provide our services as described above, or until you ask us to delete it.

We may also be required to retain this information to comply with legal and regulatory obligations, or to resolve disputes.

Your Rights

Depending on where you reside, you may have the right to access and receive a copy of the personal information we hold about you by contacting us using the form below.

You may also have the right to request we update or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

If you reside in the European Union and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

Contact us